What happens if I don't cancel my subscription on time?
For information on cancelling an active subscription, please see the Cancellation Policy available here. To cancel the automatic renewal of your subscription, you must notify Onlinetradesmen at least 7 business days before the end of your current subscription period.
The request must be submitted via the My Account section of an account.
If you do not notify Onlinetradesmen at least 5 business days before your current subscription period ends, your subscription will automatically renew for the next period.
Active subscriptions cannot be cancelled during a subscription period. Onlinetradesmen cannot provide a refund for any unused portion of the subscription period.
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How do I cancel or close my account?
I want to cancel. How do I cancel or close my account? We'd be sorry to hear that you've decided not to continue with our service. We'd love to know why and if there's something we could do to improve the service for you. Did you know you can also ...
How do I cancel?
How do I cancel? To request a cancellation, login on a browser (not the app) and go to My Account - Manage Subscription. Please note that requests must be submitted at least 7 days prior to the expiry of your existing subscription period to allow ...
Can I get a refund?
Active subscriptions cannot be cancelled during a subscription period. Onlinetradesmen cannot provide a refund for any unused portion of the subscription period. For information on cancelling an active subscription, please see the Cancellation Policy ...
How do I delete my account?
For information on cancelling an active subscription, please see the Cancellation Policy available here.
When is my next payment due?
Click on 'My Account' then 'Manage Your Subscription' to see your next payment date.