A customer number is wrong - how can I get a refund for the credits?
I'm sorry to hear the customer number was incorrect. Let's help you get the right one.
For starters can you please report the job here and our team will follow up.
They'll do their best to get you the right number if they can and will refund the credits, subject to terms & conditions.
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How can I get more credits?
Need more bidding credits? Increase your chances of winning work by bidding for a customer number. Your Onlinetradesmen subscription includes an allocation of credits. If you need to buy more credits, click here to choose a top up option. Read more ...
I can't access jobs - how can I see and reply to jobs?
Can't see jobs? Firstly check that you've submitted your qualifications/accreditation and signed your membership agreement. If you've submitted them, great! Our team will check everything and you'll get a notification once your jobs access has been ...
Why can I not see or reply to jobs?
Firstly, check that you've submitted your qualifications via the link we emailed you and signed your membership agreement. If you've already submitted them, great! Our team will check everything and you'll get a notification once your jobs access has ...
How do I get more jobs?
Add up to 3 more categories to your plan. Start by clicking here to purchase an add-on. We'll then follow up to update your categories. Please note adding trades is subject to eligiblity and qualifications.