How can I dispute a rating?
How can I dispute a rating / get a rating removed?
You can report a rating in your Ratings Dashboard and our Ratings team will then investigate further to assist you.
As per our terms of service our ratings system is a transparent platform for property owners to leave feedback on contractors they have hired. We verify that their details are correct, but the content and responsibility of the ratings is solely up to them. Where inaccurate or defamatory ratings are brought to our attention we will always investigate them and, if required, remove them. Otherwise removal of the ratings is between the home owner and the contractor.
Please note: Onlinetradesmen is fully transparent about publishing all valid ratings that it receives from homeowners and cannot get involved in contractual disputes between homeowners and members
In the event that you have received a rating that you believe to be invalid, please contact the homeowner directly to request a change to the rating in question. In our experience 90% of all rating disputes can be resolved by this approach. However, If this approach fails and you have documentary evidence or similar to contest the validity of the the rating, please report the rating in your dashboard and we will follow up with you.
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