How does CustomerChat work?

How does CustomerChat work?

How does CustomerChat work?

With 'CustomerChat,' you can: 
  1. Instantly connect with customers right from your account. 
  2. Get hired faster by sharing your ratings, sales documents, and proposals in real-time. 
  3. Speed up payments by sending invoices and payment instructions in just seconds. 
  4. Track message reads, so you know exactly when your customers have seen your messages. 
  5. Quickly find historical conversations, allowing you to easily reference quotes, agreements, and more. 
  6. Protect your online profile from scam emails, calls, and other unwanted contacts. 
Once a customer starts a chat, you'll get notified by email.  
To see new messages, login and click the 'Messages' link at the top of your screen. 

    • Related Articles

    • How to reply to jobs & win work easily!

      When you reply to a customer online through your account, you are asked to answer 4 simple questions in order to give the customer some vital information. When can you start? You can answer this question in many ways, for example you can say, ...

    • How to personalise your reply to customers to win more work

      Replying to Customers - Our Top Tips to personalise your reply and win work!  Our members are often asking our customer support agents how can they price the jobs correctly or tell customers how long will the job take if they don't have enough ...

    • Sample customer replies

      A good customer reply makes that all important first impression.  We understand you will often need more details before you can provide an accurate quote.  While you may include some specific details for certain jobs. Have a good general reply, ...

    • What is Bidding about?

      What is Bidding about? The Onlinetradesmen bidding system increases your chances of winning work. After you have replied to a job you will get an option to call the customer. A maximum of 3 members can access the customer's number. Once the job is ...

    • I can't access jobs - how can I see and reply to jobs?

      Why Can't I See Any Jobs? If you cannot see any jobs on your dashboard, please complete the following verification and setup checklist: Step 1: Submit Documents & Sign Agreement Action: Ensure you have submitted your required ...