Subscription autorenewal - why was I charged?
Why was I charged?
All subscriptions automatically renew unless you cancel your account in full accordance with our cancellation policy as outlined in our
Terms and Conditions.
Related Articles
How do I cancel?
How do I cancel? To request a cancellation, login on a browser (not the app) and go to My Account - Manage Subscription. Please note that requests must be submitted at least 7 days prior to the expiry of your existing subscription period to allow ...
What happens if I don't cancel my subscription on time?
For information on cancelling an active subscription, please see the Cancellation Policy available here. To cancel the automatic renewal of your subscription, you must notify Onlinetradesmen at least 7 business days before the end of your current ...
Can I get a refund?
Active subscriptions cannot be cancelled during a subscription period. Onlinetradesmen cannot provide a refund for any unused portion of the subscription period. For information on cancelling an active subscription, please see the Cancellation Policy ...
How can I get more credits?
Need more bidding credits? Increase your chances of winning work by bidding for a customer number. Your Onlinetradesmen subscription includes an allocation of credits. If you need to buy more credits, click here to choose a top up option. Read more ...
How do I delete my account?
For information on cancelling an active subscription, please see the Cancellation Policy available here.